Announcements
Set up an auto attendant recordings for caller announcements
Barge/Eavesdrop/ Intercept
Listen into active calls from another extension
Call Block
Block inbound calls by caller ID
Call Broadcast
Create a recording and select one or more groups to have the system call and play the recording
Call Forward
Forward calls to extensions or external numbers
Call Monitoring
View which extensions are currently in a call
Call Pickup
Answer an extension that is currently ringing
Call Recordings
Record all calls, some calls or parts of the call
Call Routing
Send the call to multiple directions or perform actions based on caller ID and other information
Call Announced Transfer
Transfer the active call to another internal or external call. Also known as a warm transfer
Call Blind Transfer
Transfer calls like a queue or IVR handoff
Call Transfer
General call transfer functionality
Call Waiting
Toggle between calls with a beep notification
Do Not Disturb (DND)
Direct calls to voicemail by default
or send to an alternate destination
Follow Me
Ring multiple extensions or external numbers
Parking
Park calls on hold for pickup by another extension
Queues
Load calls into queues to answer in join order
Ring Groups
Ring multiple extensions from one extension with an option to receive emails on missed calls
Conference
Voice/video conference calls, optionally PIN-secured Transfer calls in with interactive conference controls. Show callers, manage volume, and see talking status, options to kick/mute/unmute/deaf/undeaf members
Conference Center
Unlimited rooms with moderation, PINs, and recording
Call Detail Records
Detailed call reports, exportable to CSV
Extension Summary
Show activity, such as missed calls, answered calls, no answer, inbound duration, outbound duration, amount of outbound/inbound calls and Average length of Conversation (ALOC) Export the summarized information as a CSV file
Contacts
Manage your contacts. Import from Outlook CSV Export contacts to your cell phone with QR Codes Additional features such as time cards and invoices that can be related to the contacts
Device Provisioning
Provision devices with contacts as phone directories, enable and disable vendors, Set memory, expansion (sidecars), and programmable keys, setup endpoints for Yealink, Polycom, Cisco, etc
Call Flows (Day/Night)
To direct calls between two destinations. Direction can be displayed on phones, BLF.
Dial by Name (*411)
Search extensions by first or last name
IVR Menus
Interactive voice prompts with TTS support
Music on Hold
Allows multiple categories of music on hold that can be set globally. Can inject additional audio on intervals such as ‘Your call is very important to us, please stand by.
Operator Panel
A virtual panel that agents can drag and drop to transfer calls. Set agents to available, on break, do not disturb, and logged out.
Paging
Page extensions with an optional password
Recordings
Create and manage personalized recordings
Time Conditions
Time-based call routing with holiday presets.
Voicemail
Advanced voicemail with email and IVR.
Voicemail to Email
Have voicemails sent to email
Voicemail Transcription
Convert voicemails to text
WebRTC
Make/Receive video calls in a web browser
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